Frequently Asked Questions

To place an order, simply browse our range of products and add any items you wish to purchase to your shopping cart. Once you are ready to checkout, click on your cart and proceed to payment. If you have any issues during this process, feel free to contact our customer service.

We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and other popular payment platforms.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress.

We offer shipping worldwide with various shipping options, including free shipping for orders above a certain amount. The estimated delivery time will depend on the shipping method chosen and the destination of the package. Please refer to our Shipping & Delivery page for more detailed information.

We strive for customer satisfaction. If you are not happy with your order, we accept returns within a certain period of time from the date of receipt. Please refer to our Return Policy page for more detailed information.

Yes, you can cancel your order within a certain time frame after your purchase. If your order has already been dispatched, please refer to our refund policy.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact our customer service with your order number to request a change of address.

If your parcel is damaged in transit, please contact our customer service with a proof of picture immediately. We will guide you through the process of filing a claim and ensure that the issue is resolved as quickly as possible.

If your parcel is lost in transit, we will conduct an investigation and, if deemed lost, we will process a refund or replacement. Please contact our customer service if you believe your parcel has been lost.

Sales tax is already included in the price of the goods as displayed on our website. However, customers in certain countries might be required to pay additional duties or taxes upon receipt of the product.

For all customer service inquiries, please email us at hellofxible@gmail.com.