FXIBLE ("we" and "us") is the operator of (https://fxible.shop) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Shipping Costs

Free Shipping is offered worldwide! The only additional cost is if you want to add Warranty to your products, where we will be allow returns should the product be damaged upon receiving. Be assured that no one from FXIBLE will personally claim for any shipping costs, whether before purchase or returns of goods.

For more information of the various discount codes available, please look at the discount page.

Delivery Terms

3.1 Transit Time ( Domestic )

In general, domestic shipments are in transit for 7 - 18 days. 

For international shipping, it may take a total of 18 - 25 days.

All Shipping may be delayed due to the COVID-19 situation. In event that the shipments take longer than expected, FXIBLE will reach out to you and notify you of the delays.  

3.2 Dispatch Time

Orders are usually dispatched within 2 - 4 business days of payment of the order

Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact us at hellofxible@gmail.com to request for change of address.

3.4 P.O. Box Shipping

FXIBLE will ship to Customer addresses using postal services only.

3.5 Military Address Shipping

We are unable to offer this service using courier services.

3.6 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please contact us at hellofxible@gmail.com and we will try our best to resolve the case.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please accept the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. Make sure to take a picture as proof of parcel damage before opening the package. This way, it will expedite the investigation process and it will be easier for us to open a case and refund you.

Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties & Taxes

Import duties and taxes for international shipments will be borne by FXIBLE, without any additional fees to be paid by the customer upon arrival in the destination country.

Customers in European countries might be required to pay VAT in order to receive their product at the postal office. FXIBLE will bear all charges from warehouse to delivery but will not be responsible if the customers require to pay other fees in order to receive the product.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations within 72 hours of purchase confirmation. If an order has already been dispatched, please refer to our refund policy.

Insurance

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as we have completed our investigation into the claim.

8.2 Process for parcel lost in transit

We will process a refund or replacement as soon as we have conducted an investigation and deemed the parcel lost.

Customer service

For all customer service inquiries, please email us at hellofxible@gmail.com